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631-EXP-Care (631-397-2273) 212-207-0034 212-207-0032

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ExpressCare can help you get COVID-19 therapeutics today. We’re here 24/7 to help you with your health needs.

How it Works

Getting an ExpressCare Video and Phone Visit

Simple Online Access to a Provider

Click Talk to a provider or Reserve my spot to launch a visit from your device*

Our NYC Health + Hospitals staff member will help you complete registration

Our ExpressCare provider will assess you and advise you on what to do next to get healthy

If you need support services, your provider may invite other care team members to the visit

* A video-enabled phone, tablet, or computer with an internet connection and microphone is required. Safari, Chrome, and Edge are supported browsers.

Simple Online Access to a Provider

Click Talk to a provider or Reserve my spot to launch a visit from your device*

Our NYC Health + Hospitals staff member will help you complete registration

Our ExpressCare provider will assess you and advise you on what to do next to get healthy

If you need support services, your provider may invite other care team members to the visit

* A video-enabled phone, tablet, or computer with an internet connection and microphone is required. Safari, Chrome, and Edge are supported browsers.

Managing Your Personal Health Record

NYC Health + Hospitals uses MyChart to help you manage your personal health record online, anytime. Access your medical record portal through the MyChart mobile app or website to:

Book appointments with your primary care provider, Women’s Health provider and specialty providers
Get medication refills
View your lab results and visit notes
Message your primary care provider and health care team
Providers can message you about your health care

Access MyChart Sign Up

Ask one of our agents to help set up your MyChart account:

Talk to a member of your health care team. You will then get an invite in your email to create an account.
Sign up on mychart.nychealthandhospitals.org

Insurance & Pricing

NYC Health + Hospitals is committed to delivering high-quality physical health care and behavioral health care to all New Yorkers, regardless of their income or immigration status. For medical urgent care, self-pay patients will pay a flat $125, and insured patients will pay a co-pay amount based on their plan. For behavioral health urgent care, self-pay patients will pay between $125 and $175, and insured patients will pay a co-pay amount based on their plan.

ExpressCare accepts most insurance plans.

Available Insurance Plans
Paying for ExpressCare

* ExpressCare emergency room and behavioral health providers may coordinate other services you need which may have additional cost, including prescriptions, lab testing, imaging, and primary and specialty care.

** Ask for an NYC Health + Hospitals financial counselor on ExpressCare who can help you and your family enroll in free or low cost health insurance.

ExpressCare takes most health insurance plans.

NYC Health + Hospital’s providers and hospitals are contracted with the health plans listed in this website, which means that they are in-network and participating with these plans.

Paying for ExpressCare

ExpressCare accepts most insurance plans. With insurance, you will have to pay a co-pay amount based on your plan. Without insurance, you may qualify for an insurance option or NYC Care. Self-pay patients will be billed based on the following rates:

Virtual Medical Urgent Care

$125 per visit

Virtual Behavioral Health Urgent Care

Psychiatrist: $175 per visit
Clinical Social Worker: $125 per visit
Addiction Counselor: $125 per visit

Available Insurance Plans

1199 SEIU

1199SEIU Benefit and Pension Funds for Health and Human Service Employees
1199SEIU Greater New York Benefit Fund
1199SEIU National Benefit Fund for Home Care Employees

Aetna

HMO
Indemnity
POS
EPO/PPO
Medicare Advantage

Affinity Health Plan

DentaQuest (for dental services)
Medicaid Managed Care
Child Health Plus
Essential Plan 1
Essential Plan 2
Essential Plan 3
Essential Plan 4, Affinity Enriched Health

Amida Care

Live Life Plus (Medicaid HIV SNP)
Healthplex (For Dental Services)

CenterLight

Program of All-Inclusive Care for the Elderly (PACE)
Healthplex (For Dental Services)

Centers Plan for Healthy Living

Medicare Advantage Care

Elderplan

Elderplan Plus Long-Term Care (HMO-SNP)

Emblem – GHI

CBP
Network Access
City of NY Health Benefits Program
Beacon Health Options (for behavioral health services)

Emblem – HIP

HMO
Indemnity
POS
NY Metro Network
Beacon Health Options (for behavioral health services)
Medicaid Managed Care
Medicare Advantage (Essential Network, VIP Prime Network)
Enhanced Care Plus (HARP)
DentaQuest (for dental services only for government sponsored products)
Millennium Network

Emblem- GHI Medicare

Medicare Choice PPO
Beacon Health Options (for behavioral health services)

Emblem- HIP Essential Plan

Essential Plan 1,
Essential Plan 2, Essential Plan 3, Essential Plan 4 (Enhanced Care Prime Network)
DentaQuest (for dental services)
Beacon Health Options (for behavioral health services)

Empire Blue Cross Blue Shield (BCBS)

City of NY Health Benefits Program
Blue Access EPO
PPO
HMO
POS
Medicare Advantage

Empire Blue Cross Blue Shield (BCBS) Health Plus

Medicaid Managed Care
Child Health Plus
Essential Plan 1
Essential Plan 2
Essential Plan 3
Essential Plan 4
Empire Health and Recovery Plan (HARP) Gatekeeper (Formerly – Pathway Enhanced)
Medicaid Advantage Plan (MAP) Pathway Priority

Fidelis

Medicaid Managed Care
Child Health Plus
Essential Plan 1
Essential Plan 2
Essential Plan 3
Essential Plan 4
HealthierLife
Medicare Advantage Flex (HMO POS)
Medicare Advantage without Rx (HMO POS)
Medicare Advantage $0 Premium (HMO)
Dual Advantage Flex (HMO SNP)
Dual Advantage (HMO SNP)
Medicaid Advantage Plus (HMO SNP)
Long Term Care Advantage (HMO SNP)

Hamaspik

Hamaspik Medicare Choice
Hamaspik Medicare Select

Healthfirst

Medicaid Managed Care
Child Health Plus
Essential Plan 3
Essential Plan 4
Personal Wellness Plan
Life Improvement Plan (HMO SNP)
CompleteCare (HMO SNP)
Increased Benefits Plan (HMO)
65 Plus Plan (HMO)
Coordinated Benefits Plan (HMO)
DentaQuest (for dental services)

Healthfirst Commercial

Healthfirst Pro EPO
Healthfirst Pro Plus EPO
Essential Plan 1
Essential Plan 2
Platinum Leaf Premier
Gold Leaf Premier
Silver Leaf Premier
Bronze Leaf Premier
Platinum Leaf
Gold Leaf
Silver Leaf
Bronze Leaf
DentaQuest (for dental services)

MagnaCare

Direct Plus
Commercial PPO

Medicaid of New York

(Fee For Service)

Medicare

(Fee For Service)

MetroPlus

MetroPlus Medicaid
MetroPlus Child Health Plus
MetroPlus Enhanced (HARP)
MetroPlus Partnership in Care
MetroPlus Essential Plan 1
MetroPlus Essential Plan 2
MetroPlus Essential Plan 3
MetroPlus Essential Plan 4
MedPlus, BronzePlus, SilverPlus, GoldPlus, PlatinumPlus
MetroPlus Medicare Advantage Plan
MetroPlus Medicare Platinum Plan
Beacon Health Strategies (for behavioral health services)
MetroPlus Gold
MetroPlus Gold Care 1
MetroPlus Gold Care 2
Healthplex (For Dental Services)

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