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ExpressCare is here daily to help you with your health needs.

How it Works

Getting an ExpressCare Video and Phone Visit

Simple Online Access to a Provider

Click Talk to a provider or Reserve my spot to launch a visit from your device*

Our NYC Health + Hospitals staff member will help you complete registration

Our ExpressCare provider will assess you and advise you on what to do next to get healthy

If you need support services, your provider may invite other care team members to the visit

* A video-enabled phone, tablet, or computer with an internet connection and microphone is required. Safari, Chrome, and Edge are supported browsers.

Simple Online Access to a Provider

Click Talk to a provider or Reserve my spot to launch a visit from your device*

Our NYC Health + Hospitals staff member will help you complete registration

Our ExpressCare provider will assess you and advise you on what to do next to get healthy

If you need support services, your provider may invite other care team members to the visit

* A video-enabled phone, tablet, or computer with an internet connection and microphone is required. Safari, Chrome, and Edge are supported browsers.

Managing Your Personal Health Record

NYC Health + Hospitals uses MyChart to help you manage your personal health record online, anytime. Access your medical record portal through the MyChart mobile app or website to:

Book appointments with your primary care provider, Women’s Health provider and specialty providers
Get medication refills
View your lab results and visit notes
Message your primary care provider and health care team
Providers can message you about your health care

Access MyChart Sign Up

Ask one of our agents to help set up your MyChart account:

Talk to a member of your health care team. You will then get an invite in your email to create an account.
Sign up on mychart.nychealthandhospitals.org

Insurance & Pricing

NYC Health + Hospitals is committed to delivering high-quality physical health care and behavioral health care to all New Yorkers, regardless of their income or immigration status.

ExpressCare accepts most insurance plans.

Available Insurance Plans
Paying for ExpressCare

Patients with insurance may need to pay a copay depending on their insurance coverage, including our affordable health plan, MetroPlus Health. Without insurance, you may qualify for an insurance option or NYC Care. Call 646-NYC-CARE or 646-692-2273 or click Speak to an Agent Now, below.

If patients cannot afford to pay or are uninsured, Virtual ExpressCare will provide care and connect patients to trained financial counselors who can help them enroll in health insurance coverage or financial assistance through NYC Care, Medicaid, and Medicare, with per visit fees as low as $0, depending on patients’ income and family size.

You can always talk to an ExpressCare provider from the comfort of your home. However, if you think you need to be seen in person, head to one of our neighborhood locations across New York City.

* ExpressCare emergency room and behavioral health providers may coordinate other services you need which may have additional cost, including prescriptions, lab testing, imaging, and primary and specialty care.

** Ask for an NYC Health + Hospitals financial counselor on ExpressCare who can help you and your family enroll in free or low cost health insurance.

ExpressCare takes most health insurance plans.

NYC Health + Hospital’s providers and hospitals are contracted with the health plans listed in this website, which means that they are in-network and participating with these plans.

Paying for ExpressCare

ExpressCare accepts most insurance plans. Patients with insurance may need to pay a copay depending on their insurance coverage. Without insurance, you may qualify for an insurance option or NYC Care.

Self-pay patients will be billed based on the following rate schedule:

Virtual Medical Urgent Care: $125 per visit

Virtual Sexual Health Urgent Care: $125 per visit

Virtual Behavioral Health Urgent Care:
Psychiatrist: $175 per visit
Clinical Social Worker: $125 per visit
Addiction Counselor: $125 per visit

Available Insurance Plans

1199 SEIU

1199 SEIU Benefit and Pension Funds for Health and Human Service Employees;
1199 SEIU Greater New York Benefit Fund;
1199 SEIU National Benefit Fund for Home Care Employees

Aetna

HMO;
Indemnity;
POS;
EPO/PPO;
Medicare Advantage;
Liberty Dental (For Dental Services)

Affinity by Molina Healthcare

Medicaid Managed Care;
Child Health Plus;
Essential Plan 1; Essential Plan 2; Essential Plan 3; Essential Plan 4,
Affinity Enriched Health (HARP);
DentaQuest (For Dental Services)

Amida Care

Live Life Plus (Medicaid HIV SNP);
Healthplex (For Dental Services)

CenterLight

Program of All-Inclusive Care for the Elderly (PACE);
DentaQuest (For Dental Services)

Centers Plan for Healthy Living

Medicare Advantage Care;
DentaQuest (For Dental Services)

Cigna

Open Access Plus HMO;
Open Access Plus PPO;
*Behavioral Health – Not Covered*

Elderplan

D-SNP;
Medicaid Advantage Plus (MAP);
Medicare HMO

Emblem- GHI

CBP;
Network Access;
City of NY Health Benefits Program;
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services]

Emblem- GHI Medicare

Medicare Choice PPO;
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services];

Emblem- HIP

HMO;
Indemnity;
POS;
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services];
Medicaid Managed Care;
Medicare Advantage (Medicare Choice PPO Network, VIP Prime Network, VIP Bold Network);
Enhanced Care Plus (HARP);
Millennium Network;
HealthPlex (for dental services only for government sponsored products);

Emblem- HIP Essential Plan

Essential Plan 1,
Essential Plan 2,
Essential Plan 3,
Essential Plan 4 (Enhanced Care Prime Network);
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services];
HealthPlex (For Dental Services)

Empire Blue Cross Blue Shield (BCBS)

City of NY Health Benefits Program;
Blue Access
EPO;
PPO;
HMO;
POS;
Medicare Advantage;

Empire Blue Cross Blue Shield (BCBS) Health Plus

Medicaid Managed Care;
Child Health Plus;
Essential Plan 1;
Essential Plan 2;
Essential Plan 3;
Essential Plan 4;
Empire Health and Recovery Plan (HARP);
Gatekeeper (Formerly – Pathway Enhanced);
Medicaid Advantage Plan (MAP);
Pathway Priority;
Liberty Dental (For Dental Services)

Fidelis Care

Medicaid Managed Care;
Child Health Plus;
Essential Plan 1;
Essential Plan 2;
Essential Plan 3;
Essential Plan 4;
HealthierLife (HARP)
Medicare Advantage Flex (HMO POS);
Medicare Advantage without Rx (HMO POS);
Medicare Advantage $0 Premium (HMO);
Dual Advantage Flex (HMO SNP);
Dual Advantage (HMO SNP);
Medicaid Advantage Plus (HMO SNP);
Long Term Care Advantage (HMO SNP);
Metal-Level products;
DentaQuest (For Dental Services)

Healthfirst

Medicaid Managed Care;
Child Health Plus;
Essential Plan 3;
Essential Plan 4;
Personal Wellness Plan (HARP)
Life Improvement Plan (HMO SNP);
CompleteCare (HMO SNP);
Increased Benefits Plan (HMO);
65 Plus Plan (HMO);
Coordinated Benefits Plan (HMO);
DentaQuest (For Dental Services)

Healthfirst Commercial

Healthfirst Pro EPO;
Healthfirst Pro Plus EPO;
Essential Plan 1;
Essential Plan 2;
Platinum Leaf Premier;
Gold Leaf Premier;
Silver Leaf Premier;
Bronze Leaf Premier;
Platinum Leaf;
Gold Leaf;
Silver Leaf;
Bronze Leaf;
DentaQuest (For Dental Services)

MagnaCare

Direct Plus;
Commercial PPO;
HealthPlex (For Dental Services)

Medicaid of New York

(Fee For Service)

Medicare

(Fee For Service)

MetroPlus

MetroPlus Medicaid;
MetroPlus Child Health Plus;
MetroPlus Enhanced (HARP);
MetroPlus Partnership in Care;
MetroPlus Essential Plan 1;
MetroPlus Essential Plan 2;
MetroPlus Essential Plan 3;
MetroPlus Essential Plan 4;
MedPlus, BronzePlus, SilverPlus, GoldPlus, PlatinumPlus;
MetroPlus Medicare Advantage Plan;
MetroPlus Medicare Platinum Plan;
Carelon Health Options (formerly known as Beacon Health Options) [for behavioral health services];
MetroPlus Gold;
MetroPlus Gold Care 1;
MetroPlus Gold Care 2;
DentaQuest (For Dental Services);

Multiplan

PPO

Oscar

Qualified Health Plans;
Small Group Plans

Senior Whole Health

Medicaid Dual Advantage;
DentaQuest (For Dental Services)

United Healthcare

HMO;
Indemnity;
POS;
PPO;
Charter;
Choice;
Core;
Compass;
AARP MedicareComplete Essential (HMO);
AARP MedicareComplete Plan 1 (HMO);
AARP MedicareComplete Plan 2 (HMO);
Optum United Behavioral Health (for behavioral health services)

United Healthcare – Oxford

Freedom;
Liberty;
SHOP Exchange;
EPO;
Metro;
Medicare Advantage Mosaic;
Optum United Behavioral Health (for behavioral health services)

United Healthcare Community Plan

Medicaid Managed Care;
Child Health Plus;
Wellness4Me (HARP);
Essential Plan 1;
Essential Plan 2;
Essential Plan 3;
Essential Plan 4;
Medicare Dual Complete;
Optum United Behavioral Health (for behavioral health services)

Veteran Affairs Community Care Network

Government;
OptumServe (For Dental Services) (Formerly [LHI] Logistics Health Inc)

VillageCareMAX

Medicare Health Advantage;
Medicare Total Advantage
Liberty Dental (For Dental Services)

How it Works

Getting an ExpressCare Video and Phone Visit

Simple Online Access to a Provider

Simple Online Access to a Provider

Managing Your Personal Health Record

Insurance & Pricing

Paying for ExpressCare

Available Insurance Plans

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