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ExpressCare can now help you get abortion care and options counseling. We are here daily to help you with your health needs.

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Treatment and Services

Getting an ExpressCare Video and Phone Visit

Urgent care is where you go when you have a health problem but not a health emergency.

At ExpressCare, we offer a more convenient and affordable way to get help – and without the wait or cost of an Emergency Room. Our experienced providers are equipped with the tools and technology needed to provide the highest quality care. Our providers can access your health history, order lab testing, write prescriptions, and coordinate your follow-up with primary and specialty care and other services that you may need.

Our providers are there for you to get peace of mind and onto the road to recovery and health!

The ExpressCare Difference

ExpressCare Difference MORE AFFORDABLE

MORE AFFORDABLE

The ER is more than 3x more expensive than Urgent Care. The average visit to urgent care is $125 compared to $500 in the ER.

ExpressCare Difference SHORTER WAIT TIMES

SHORTER WAIT TIMES

Get definitive care in minutes in ExpressCare versus hours in the ER. Spend 90% less time waiting at Urgent Care.

ExpressCare Difference ON-DEMAND VIDEO AND PHONE VISITS

ON-DEMAND VIDEO AND PHONE VISITS

Our providers are available anywhere you are with one click convenience.

ExpressCare Difference CONVENIENT CENTERS

CONVENIENT CENTERS

You can also visit a NYC Health + Hospitals in-person center near you – click ``Our Locations`` in the navigation menu.

ExpressCare Difference HIGH QUALITY CARE FOR ALL

HIGH QUALITY CARE FOR ALL

ExpressCare serves over 100,000 patients annually across New York. 80 Net Promoter Score and 95% average patient satisfaction score.

ExpressCare Difference BEHAVIORAL HEALTH & SUBSTANCE USE SERVICES

BEHAVIORAL HEALTH & SUBSTANCE USE SERVICES

You can access behavioral and substance use services with ExpressCare.

Two Ways to Get Convenient Care

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Talk to a provider by video and phone

Urgent Care, anywhere and in your language.

See, hear, and have an in-depth conversation with your provider, just like an office visit, but instantly. Talk to a provider now or reserve your spot for later. Our providers can access your medical history, write prescriptions, and coordinate your follow-up care with primary and specialty care and other services.

Available 24 hours a day, seven days a week.

Talk to a Provider Now
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Visit a NYC Health + Hospitals in-person center near you

You can also receive care at a NYC Health + Hospitals in-person center.

Our provider team can help you get in-person services and care to support your health and wellness.

See Our List of Locations

When to Use ExpressCare or Emergency Room

Use the handy chart below to determine where you should go to get the help you need.

Medical conditions we treat

  • COVID-19
  • Cold symptoms (stuffy or runny nose, cough, or sneezing)
  • Flu symptoms (fever or aches)
  • Sinus infections
  • Sore throats
  • Allergies
  • Asthma
  • Minor cuts or burns
  • Minor pains, sprains or strains
  • Urinary tract infection
  • Upset stomach or diarrhea
  • Abortion Care
  • Other non-emergencies
Sexual health services:
Services available at our in-person centers include:
  • COVID-19 care and treatment
  • Broken bones or stitches
  • Vaccinations and immunizations
  • Radiology (x-rays and ultrasound)
  • Lab testing
  • Travel health
  • Infusion medications

Behavioral Health conditions we treat

  • Substance Use Disorders
  • Anxiety
  • Depression
  • Stress
  • Burnout
  • Withdrawal
  • Other emotional distress

What ExpressCare does not treat

Medical:
  • Severe bleeding or burns
  • Head injuries
  • Severe uncontrolled pain
  • Poisoning
  • Severe Vomiting
  • Pregnancy Complications
Behavioral Health:
  • Thoughts of harming yourself or others
  • Violent, erratic, or aggressive behavior
  • Feeling like you have lost touch with reality

For emergencies, please call 911 or go to the nearest emergency
care location.

Help with follow-up care In-Person Services
In-Person Services

You can visit an NYC Health and Hospitals location to receive in person services and care to support your health and wellness.  See our locations here.

Help with follow-up care Travel Health
Available Travel Health Needs

ExpressCare providers will assess the travel health needs for you and your family based on where you are travelling. We will help you with the vaccinations and medications you will need for travel and give you information and tips to help you stay healthy when traveling.

Insurance Plans

In-Person Services

  • COVID-19 testing
  • Broken bones or stitches
  • Vaccinations and immunizations
  • Radiology (x-rays and ultrasound)
  • Lab testing
  • Travel health
  • Infusion medications

Insurance Plans

Travel Health

  • Travel health consultations
  • Rabies
  • Japanese Encephalitis
  • Hepatitis A (Hep A)
  • Typhoid
  • Hepatitis B (Hep B)
  • Meningitis (Meningococcal)
  • Polio

Insurance Plans

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